Nyeri Water and Sanitation Company Ltd (Nyewasco), our customers are truly at the heart of everything we do. As we mark Customer Service Week 2024, we take this opportunity to celebrate YOU – our valued customers – for your trust and loyalty in our services. Your satisfaction and support inspire us to continuously improve and innovate to meet your needs. This year’s theme, Above & Beyond, perfectly encapsulates our commitment to exceeding expectations and going that extra mile in everything we do.
Customer Service Week is a global event dedicated to recognizing the vital role that customer service plays in every organization. At Nyewasco, it is a week when we reflect on our dedication to service excellence and go all out to show our gratitude to you, our customers. This year’s theme, “Above & Beyond,” has been a driving force for our team, reminding us daily to enhance the quality of our services and our relationship with you.
To honor this theme, our teams focused on delivering customer-centric initiatives throughout the week. The activities reflected our commitment to providing you with quality water, sanitation, and allied services, powered by a culture of continuous improvement. Our initiatives included embracing cutting-edge technology, enhancing customer support systems, and, most importantly, interacting with you directly to better understand your needs and expectations.
As a token of our appreciation, we gifted customers with delightful hampers, symbolizing the deep gratitude we feel for your continued partnership. We hope these gifts brought a smile to your day, just as your trust and satisfaction bring meaning and motivation to our work. At Nyewasco, it is essential to us that you feel valued and cherished – not only during Customer Service Week but throughout every interaction you have with us.
The Above & Beyond theme is not just a phrase for us – it is our promise. We are dedicated to not only meeting but exceeding your expectations in every way possible. From ensuring the quality of water to maintaining reliable sanitation services and offering timely, helpful customer support, we strive to go beyond the ordinary to provide extraordinary service.
Your feedback is invaluable in this journey, and we encourage you to continue sharing your thoughts and experiences with us. With your input, we can better understand what you need and identify areas for improvement. Together, we can continue raising the bar for quality and excellence in water and sanitation services.
As Customer Service Week 2024 comes to an end, we extend our heartfelt gratitude to every single one of you. Thank you for being a part of our journey and for allowing us to serve you. With your support, we are excited to continue working together to create a future where everyone has access to quality water and sanitation.
