1. How do I query my Water Bill Balance by Phone

  • Simply dial *873*019#
  • Select option 1 and follow the prompts
  • Choose your account number
  • Click Send

2. How do I Pay my Water Bill Via MPESA

  • Go to lipa na MPESA then paybill
  • Enter paybill no. 968800
  • Enter your water account number
  • Enter amount to pay
  • Enter your MPESA pin and send
  • You shall get a confirmation SMS of your payment

3. How can I Lodge a Complaint using the USSD code

  • Go to your phone
  • Dial: *873*019#
  • Select Option 2
  • Follow the prompts

4. How do I pay for services/bill?

  • The company no longer receives cash payments. You can pay for the services through the following pay-points;
  • M-Pesa Paybill No – 968800
  • Equity Bank – A/C No. 0110261003593
  • National Bank – A/C No. 01020043198800
  • Co-operative Bank – A/C No. 01148667897100
  • Family Bank – A/C No. 055000043395
  • Ecobank – A/C No. 6652000567

5. My meter was stolen. Can I get it replaced?

  • Yes – Report the stolen meter at the nearest Police station and obtain an Abstract. Present this abstract to our Offices. You will be required to pay a fee for a new meter. A new meter will be installed within 7 days.

6. How do I apply for a water connection?

  • The customer fills in an application form and attaches the following documents:
  • A Copy of Your National Identification Card (ID)
  • A Copy of Your PIN Certificate
  • A Copy of Title Deed or introduction letter from agent/landlord
  • The customers are requested to get the application forms form our website or visit our offices.

7. How am I billed sewer charges?

  • Sewer charges is 75% of total water billed