1. How do I query my Water Bill Balance by Phone
- Simply dial *873*019#
- Select option 1 and follow the prompts
- Choose your account number
- Click Send
2. How do I Pay my Water Bill Via MPESA
- Go to lipa na MPESA then paybill
- Enter paybill no. 968800
- Enter your water account number
- Enter amount to pay
- Enter your MPESA pin and send
- You shall get a confirmation SMS of your payment
3. How can I Lodge a Complaint using the USSD code
- Go to your phone
- Dial: *873*019#
- Select Option 2
- Follow the prompts
4. How do I pay for services/bill?
- The company no longer receives cash payments. You can pay for the services through the following pay-points;
- M-Pesa Paybill No – 968800
- Equity Bank – A/C No. 0110261003593
- National Bank – A/C No. 01020043198800
- Co-operative Bank – A/C No. 01148667897100
- Family Bank – A/C No. 055000043395
- Ecobank – A/C No. 6652000567
5. My meter was stolen. Can I get it replaced?
- Yes – Report the stolen meter at the nearest Police station and obtain an Abstract. Present this abstract to our Offices. You will be required to pay a fee for a new meter. A new meter will be installed within 7 days.
6. How do I apply for a water connection?
- The customer fills in an application form and attaches the following documents:
- A Copy of Your National Identification Card (ID)
- A Copy of Your PIN Certificate
- A Copy of Title Deed or introduction letter from agent/landlord
- The customers are requested to get the application forms form our website or visit our offices.
7. How am I billed sewer charges?
- Sewer charges is 75% of total water billed